Contact Representative

Description:

This position is located in the Patient Business Services/Patient Registration of the Phoenix Indian Medical Center. This position performs registration, admission, and benefits coordination services to new and returning patients. Patients are interviewed for the purpose of obtaining patient demographic and insurance information to determine eligibility for healthcare, alternate resources, and purchased referred care services. This position is located in Phoenix, AZ.

Requirements:

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS: GS-05 1 year of specialized experience that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-04 level in the Federal service as described in the vacancy announcement. Examples of specialized experience include: Knowledge of, and skill in applying, comprehensive rules, regulations, techniques, and procedures sufficient to: Work with customers to resolve complaints, process orders, and provide information about an organization's products and services; Listen to customers' questions and concerns and provide answers or responses; Provide information about products and services; Review customer accounts and make changes, if necessary; Handle returns or complaints; Record details of customer contacts and actions taken; Refer customers to supervisors or more experienced employees. OR 4 years of education above the high school level NOTE: One year of fulltime academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPTS REQUIRED)

OR Combination of education and experience that when combined fully met the minimum qualifications for this position. GS-06 1 year of specialized experience that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-05 level in the Federal service as described in the vacancy announcement. Examples include: Knowledge of, and skill in applying, an extensive body of rules and procedures concerning benefits processing sufficient to clarify benefit processes and procedures to customers; conduct personal or telephone interviews; search records or guidelines; provide full explanations in response to specific inquiries relating to the agency; resolve problems and issues; evaluate the extent of customers' knowledge of the options and choices open to them; explain the requirements placed on them by laws and regulations; and review records and contact other offices to learn the status of pending actions, the reasons for delays or changes, and what action or additional information is required to resolve the case. GS-07 1 year of specialized experience that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-06 level in the Federal service as described in the vacancy announcement. Examples include: Knowledge of, and skill in applying, standardized rules, processes, and procedures concerning working with patients in a health care setting to resolve complaints, process paperwork associated with eligibility for health care. Knowledge must be sufficient to provide written and oral information to the public regarding eligibility requirements for health care benefit programs such as Medicare, Medicaid, Social Security Insurance, First Steps, and other similar resources to respond to inquiries from individuals as they relate to health services the medical facility can provide, solve problems or educate individuals about medical facility health programs and procedures. Ask questions to get a clear and accurate understanding of information sought by the public; and provide other support and assistance work in the office.
You must meet all qualification requirements within 30 days of the closing date of the announcement.