Description:
Title: Support Lead Location: Remote Type: Full-Time Direct Hire Your role: Oversee the daily support queue, prioritize tickets, and ensure timely, high-quality resolutions for customer issues.Serve as the main point of contact for customer support, guiding clients through troubleshooting steps and escalating as needed.Streamline and improve support processes, workflows, and documentation to enhance team efficiency and consistency.Manage and mentor a small team of support specialists, provid
Apr 17, 2025;
from:
dice.com