Description:
Platform Architect Location: Phoenix, AZ Experience of Genesys and Five9 data ecosystem Having knowledge on contact center migration Understand data models for Genesys Identify opportunities to enhance customer experience using AI intent detection, virtual assistants, predictive routing, sentiment analysis, and more. Collaborate with internal AIML teams to define data-driven automation use cases and implementation strategy. Participate in vendor evaluations and selection process for CCaas
Aug 25, 2025;
from:
dice.com