Description:
Key Responsibilities: Serve as the primary point of contact for remote troubleshooting and technical escalations. Provide daily break/fix support to onsite Technology Operations Analysts handling high-volume Windows 11 service requests. Manage and resolve lifecycle and project orders to reduce backlog and improve service delivery. Ensure adherence to SLA for daily requests and incidents, maintaining high end-user satisfaction. Support the Service Desk with expedite orders and provide timely orde
Oct 31, 2025;
from:
dice.com