Mgr, Administrative Systems

When you join the healthcare team at Phoenix Children s, you ll see the world of medicine through the eyes of a child. You ll be amazed by something new every day, inspired by the capabilities and expertise of your co-workers, and you ll be able to transform your professional ambitions into reality. Here, you can be part of a growing system that will never outgrow its sense of joy, purpose, or discovery. Grow with us.

We re looking for lifelong learners who transform curiosity into discovery to join us in an inspiring place filled with hope, positivity, support, and compassion.

The Manager, Administrative Systems provides leadership, coordination and organization to support the activities and operations of the Administrative Systems team within the IT department. Administrative systems include, but are not limited to finance, HR, payroll and supply chain systems. Key areas of focus are providing robust production support, implementing new technology solutions and providing excellent customer service for Administrative systems.

• Determines staffing requirements for teams work activities.
• Hires and trains new staff.
• Supervises direct reporting staff according to overall company policy.
• Sets employee goals and objectives on an annual basis.
• Develops staff to maximize potential by meeting with staff one on one regularly.
• Monitors staff performance including regular performance reviews.
• Prioritizes and delegates work duties to staff.
• Allocates use of available resources between projects and production support.
• Monitors and assists staff with work progress.
• Participates in departmental strategic and budget planning processes.
• Provides high quality customer service through courteous and professional communication. Supports and maintains effective relationships by means of consistent follow-up and documentation.
• Provides production support of Administrative Systems including routine maintenance, administration, upgrades, custom software development, as well as help desk ticket resolution.
• Works closely with staff and customers to anticipate, plan, and prioritize system functionality changes.
• Serves as point of contact with vendors for systems-related questions and issues.
• Develops and maintains system documentation.
• Plans and coordinates upgrades and patching.
• Diagnoses, troubleshoots and resolves problems and coordinates with external support from vendors and internal resources when necessary.
• Develops detailed work plans, schedules, estimates, resource plans, and status reports and is responsible for ensuring adherence to quality standards.
• Provides individual and/or group instruction and training to staff and customers.
• Assists in the development of standard operating procedures, operating and service level agreements, and customer service guidelines.
• Act as a change agent and drive organizational change and improvements related to new technology being implemented.
• Identify and document legacy system and all related systems (upstream/ downstream), performing fit/gap analysis to ensure all existing functionality is accounted for in the new technology being implemented.
• Translate new desired functional requirements into technical specifications to ensure new technology being implemented supports long-term goals.
• Assists with the design and configuration of new technology being implemented applications, handle data interface design and configurations, and ensures business rules data format, field validation, and data loads are correct.
• Document application specifications and configurations and create project plans for future updates.
• Communicate regularly with the application and support analysts, identifying open issues and impacts on time lines.
• Conducts analysis for other departments when necessary with respect to project deliverables.
• Ensure all implementation project tasks are completed in a timely and accurate manner to the satisfaction of the user community and are within allocated budget amounts.
• Assist in determining resource requirements for project plans.
• Prioritize and manage multiple priorities and deadlines across many competing and concurrent tasks.

Education & Experience:

• Bachelor's degree in Business, Health Administration, Information Systems or equivalent combination of education and experience. Master s preferred
• Five or more years of experience in supporting Healthcare Administrative systems.
• Two or more years of leadership experience in management or supervisory positions.

• Five or more years of experience in Project Management or leading application implementations.
• Knowledge of PCH Administrative applications: Lawson, Kronos, GHX, EPSi or other comparable systems is preferred.

Phoenix Children s offers full- and part-time employees a comprehensive benefits package including:

• Competitive pay with incentives
• Relocation assistance
• 401(k) Retirement Plan with company match
• Health, dental, vision, and life insurance beginning the first day of the month following hire date
• Tuition reimbursement up to $5,250 per year
• Work today, get paid tomorrow with DailyPay
• Childcare discounts and much more!

For immediate consideration, please get in touch with Scott Foster, Director, Executive & Provider Recruitment:

Or apply online: