Offshore Contact Center Quality Audit Consultant

U.S. Tech Solutions Inc.
Phoenix Full-day Temporary

Description:

Job Description: We re seeking a detail-oriented and data-driven Contact Center Quality Audit Consultant to help elevate our customer support operations. In this role, you will evaluate customer interactions, identify coaching opportunities, and partner with offshore QA and operations teams to improve agent performance, ensure consistency in service delivery, and support a world-class customer experience. Responsibilities: Audit & Evaluate: Conduct daily audits of approximately 10 customer inter
Jul 9, 2025;   from: dice.com

Similar jobs

  • ClearBridge Technology Group
  • Phoenix
Description: Our client, a large professional services firm located in Phoenix, AZ, is looking to hire a Contact Center Solution Architect for a 12-month hybrid contract. The consultant should possess hands on engineering and design/architecture ...
8 days ago
  • eGrove Systems Corporation
  • Phoenix
Description: Job Description - Contact Center Data / AI Architect (Genesys / Five9) Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) USC JOB SUMMARY Vaco Technology is currently ...
a day ago
Description: On-premises and CcaaS - Contact Center Data and AI Architect Contact Center Solution / Technology Architecture with Hands on experience.Proficient in Contact center : On-premises and CcaaSCandidate must have Deep knowledge of call flows, IVR, ...
9 days ago
Description: Required Skills: IVR Solution Architecture Ideally someone who has done implementations with Genesys Job Description Contact Center Solution / Technology Architecture with Hands on experience. Proficient in Contact center : On-premises and ...
21 hours ago