Description:
Job Description: We re seeking a detail-oriented and data-driven Contact Center Quality Audit Consultant to help elevate our customer support operations. In this role, you will evaluate customer interactions, identify coaching opportunities, and partner with offshore QA and operations teams to improve agent performance, ensure consistency in service delivery, and support a world-class customer experience. Responsibilities: Audit & Evaluate: Conduct daily audits of approximately 10 customer inter
Jul 9, 2025;
from:
dice.com