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IVR Contact Center with Genesys - Phoenix AZ (Onsite) - AK

ASCII Group LLC
Phoenix Full-day Full-time

Description:

The following requirement is open with our client. Title : IVR Contact Center with Genesys Location : Phoenix AZ (Onsite) Relevant Experience (in Yrs.) : 9+ Detailed Job Description: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.Candidate must be able to :Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform.Evaluate
Jul 17, 2025;   from: dice.com
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