Description: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, ...
a day ago
Description: Job Description: Job Title: Contact Center Solution Architect Experience Required - 8+ Years Roles & Responsibilities: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey ...
3 days ago