Description:
Job Description: Job Title: Contact Center Solution Architect Experience Required - 8+ Years Roles & Responsibilities: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.Candidate must be able to :Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform.Evaluate and recommend which components of Genesys should be migrated,
Jun 27, 2025;
from:
dice.com