Description:
Title: Contact Center Solution Architect Location: Phoenix, AZ Required Skills Must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Experience assessing current contact center infrastructure (both on-prem and cloud) and make architecture recommendations for platform modernization Experience with Genesys (preferably some Five9 (as well) Able to contribute with hands on engineering on these platforms Knowledge of Routing Lo
Jul 8, 2025;
from:
dice.com