Description:
Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform. Evaluate and recommend which components of Genesys should be migrated, retired, or replaced. knowledge of Routing Logic & WFM Analyze existing routing logic and translate it into equivalent
Jun 30, 2025;
from:
dice.com