Description:
Required Skills: IVR Solution Architecture Ideally someone who has done implementations with Genesys Job Description Contact Center Solution / Technology Architecture with Hands on experience. Proficient in Contact center : On-premises and CcaaS Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Assess the current Contact center architecture and design a migration roadmap to a CCaaS platform. Solution architectur
Jul 10, 2025;
from:
dice.com