Contact Center Data and AI Architect - W2 (no c2c) - hybrid 3 days in North Phoenix - Posted by Tauqeer

Global Force USA
Phoenix Full-day Temporary

Description:

Required Skills: IVR Solution Architecture Ideally someone who has done implementations with Genesys Job Description Contact Center Solution / Technology Architecture with Hands on experience. Proficient in Contact center : On-premises and CcaaS Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Assess the current Contact center architecture and design a migration roadmap to a CCaaS platform. Solution architectur
Jul 10, 2025;   from: dice.com

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