Contact Center Data and AI Architect - Genesys

Nasscomm, Inc.
Phoenix Full-day Full-time

Description:

Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystemHaving knowledge on contact center migration to CCaaS and build data solution surrounding the migrationDefine data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.Collaborate with data architects to e
Jul 2, 2025;   from: dice.com

Similar jobs

Description: On-premises and CcaaS - Contact Center Data and AI Architect Contact Center Solution / Technology Architecture with Hands ... on experience.Proficient in Contact center : ...
21 days ago
Description: Required Skills: IVR Solution Architecture Ideally someone who has done implementations with Genesys Job Description Contact Center Solution / Technology Architecture with Hands on experience. Proficient in Contact center : On-premises and ...
13 days ago
  • Key Business Solutions, Inc.
  • Phoenix
Description: Contact center data and AI Engineer Location: Phoenix, AZ Client: IBM End client: Amex Key skills: AI; Google Cloud Platform; AWS; Oracle; Genesys Required: Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, ...
4 days ago
Description: Contact Center Data / AI Architect (Genesys / Five9) | 450714 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) Hourly / Salary: flexible based on experience ...
15 days ago