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On-premises and CcaaS - Contact Center Data and AI Architect

Nasscomm, Inc.
Phoenix Full-day Temporary

Description:

On-premises and CcaaS - Contact Center Data and AI Architect Contact Center Solution / Technology Architecture with Hands on experience.Proficient in Contact center : On-premises and CcaaSCandidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.Assess the current Contact center architecture and design a migration roadmap to a CCaaS platform.Solution architecture recommendation for platform modernizationKnowledge of Rou
Jul 2, 2025;   from: dice.com
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